Éditions Dunod OriginalCommunicate Effectively to Improve Collaboration

Communicate Effectively to Improve Collaboration

Everything is communication: even when we are not actually speaking in a meeting, the way we behave has a meaning that will be interpreted by our interlocutor. Because communication errors create tension and are a waste of energy, the ability to communicate well is an essential skill that everyone must cultivate carefully. It is important for the person transmitting information to convey a clear, unambiguous message correctly, and for the receiver to facilitate the transmission, providing feedback on the way the message is perceived, and making sure that the information is complete. Take this course to learn how to improve your understanding and make yourself clearly understood.

Basic

You will be able to :

  • Recognizing the way you function to establish balanced relationships
  • Expanding your vision of the world by opening yourself up to how your interlocutor perceives it
  • Creating favourable conditions for the other person to express themself.
  • Chapters:

    • Communicate as Equals through Transactional Analysis
    • Change Your Point of View to Improve Dialogue
    • Learn to Develop Your Listening Skills
    Advanced

    You will be able to :

  • Identifying the personality type expressed by your interlocutor
  • Spotting language shortcuts in what is being said
  • Understanding the other person’s emotions and underlying needs
  • Chapters:

    • Adjust your Communication to Match Each Person’s Personality
    • Decipher Communications to Reduce Misunderstandings
    • Adopt an Empathic Attitude to Improve Relationships
    Coach

    You will be able to :

  • Deliberately synchronizing your attitude with that of your interlocutor
  • Communicating according to your needs and those of the other person
  • Formulating acceptable criticism
  • Chapters:

    • Foster a Harmonious Relationship Through Synchronization
    • Communicate with Assertiveness
    • Express Disagreement Constructively
    Communicate Effectively to Improve Collaboration
    Close