André Tordjman OriginalCustomer relations

Customer relations

  • 30 min
  • 48 questions
  • 6 videos

To a large extent, the performance of a store depends on the quality of your relationship with the customer. In this lesson, discover what we call the +1 point technique. Learn how to build a lasting commercial relationship with visitors and customers.

Basic

You will be able to :

  • Apply a method that improves your performance
  • Ensure your visitors are warmly welcomed
  • Analyse and meet your customers’ needs
  • Chapters:

    • The +1 point technique and customer relations
    • How should in-store customers be approached?
    • Understanding and advising the customer
    Advanced

    You will be able to :

  • Manage a sale with confidence
  • Adapt business practices to customer traffic
  • Take your goals into account to improve performance
  • Chapters:

    • Closing and consolidating the sale
    • How can customers be looked after correctly in accordance with the store’s traffic?
    • Adapting to and organising yourself in accordance with goals
    Customer relations
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