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Difficult conversations

You have to tell your employees that they won’t get the pay rise they asked for? Or that their work wasn’t good enough? Tough one… Needless to say, giving bad news is never easy. But you can learn to deal with difficult conversations. This course will provide you with the essential tools to master this difficult art…

Basic

You will be able to :

  • Rely on the facts to explain your decision and anticipate your emotions
  • Adjust your behaviour to deal with emotional employees
  • Learn how to steer people away from their emotions to limit the damage
  • Chapters:

    • Preparing to give bad news
    • A bad news meeting, listening
    • A bad news meeting, limit the damage
    Difficult conversations
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