Global Exam OriginalPhone Manners in English

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Phone Manners in English

Are you one of those people who feel anxious whenever they need to talk on the phone, especially if the conversation occurs in a foreign language? Or are you simply a professional who finds it challenging to call abroad? Don’t worry! With this course, you will become the master of phone calls in English! From basic phone manners to leaving a message and ordering products, everything is covered to give you the language skills and confidence you need to make efficient telephone calls.

Basic

You will be able to :

  • Understand more vocabulary and expressions about the telephone
  • Talk about phones and texting
  • Chapters:

    • Basics of Telephoning
    • Phones & Texting
    Advanced

    You will be able to :

  • Take a business-related message and understand phone numbers
  • Leave a voicemail message in English
  • Ask callers for their personal information and take it down
  • Chapters:

    • Receiving a Call – Taking a Message
    • Making a Call – Leaving a Message
    • Taking a Complicated Message
    Coach

    You will be able to :

  • Ask to speak to someone and be put on hold
  • Place an order over the phone
  • Handle calling issues
  • Chapters:

    • Making a Call – Asking to Speak to Someone / A Department
    • Making a Call – Ordering a Product or Service
    • Problems on the Phone – Poor Signal, Battery Running Out, etc.
    Phone Manners in English
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