Bernard Garrette et Olivier Sibony OriginalProblem solving: crack complex problems with the 4S method

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Problem solving: crack complex problems with the 4S method

Solving complex problems does not come naturally. When trying to tackle challenging business issues or transform opportunities, even experienced business leaders sometimes make terrible mistakes. The reason is simple: while the ability to solve problems is critical for success, most of us lack a disciplined approach. In this course, Professors Bernard Garrette and Olivier Sibony, co-authors of the book Cracked it!, will teach you how to develop better solutions and how to sell them more effectively.
Basic

You will be able to :

  • Picture the risks of intuitive problem-solving
  • Identify common mistakes even respected leaders make
  • Apprehend a step-by-step method for problem solving
  • Chapters:

    • The importance of problem-solving skills
    • Pitfalls of problem solving
    • A toolkit to solve problems: the 4S method
    Advanced

    You will be able to :

  • Visualize the different parameters of a problem
  • Make sure you cover the whole scope of your underlying issue
  • Understand that even assumptions need to be fact-based
  • Picture how to better convince others you have the right solution
  • Chapters:

    • Stating a problem: the TOSCA approach
    • Structuring a problem
    • Analytically solving a problem
    • Problem-solving: selling your solution
    Coach

    You will be able to :

  • Work towards a solution from a candidate hypothesis
  • Consider a non-analytical approach to problem solving
  • Apprehend the benefits of focusing your efforts on users
  • Chapters:

    • Problem solving: the hypothesis-driven path
    • Framing a problem with Design thinking
    • Finding innovative solutions with Design thinking
    Problem solving: crack complex problems with the 4S method
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