Solving complex problems does not come naturally. When trying to tackle challenging business issues or transform opportunities, even experienced business leaders sometimes make terrible mistakes. The reason is simple: while the ability to solve problems is critical for success, most of us lack a disciplined approach. In this course, Professors Bernard Garrette and Olivier Sibony, co-authors of the book Cracked it!, will teach you how to develop better solutions and how to sell them more effectively.
Basic
You will be able to :
Picture the risks of intuitive problem-solving
Identify common mistakes even respected leaders make
Apprehend a step-by-step method for problem solving
Chapters:
The importance of problem-solving skills
Pitfalls of problem solving
A toolkit to solve problems: the 4S method
Advanced
You will be able to :
Visualize the different parameters of a problem
Make sure you cover the whole scope of your underlying issue
Understand that even assumptions need to be fact-based
Picture how to better convince others you have the right solution
Chapters:
Stating a problem: the TOSCA approach
Structuring a problem
Analytically solving a problem
Problem-solving: selling your solution
Coach
You will be able to :
Work towards a solution from a candidate hypothesis
Consider a non-analytical approach to problem solving
Apprehend the benefits of focusing your efforts on users