Video Arts OriginalTalking through Conflict

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Talking through Conflict

When managers catch-up regularly with their staff, the potential for conflict will automatically reduce. When they do encounter conflict, however, they need to be prepared to safely deal with the situation, protecting their fight or flight response, show willingness to help, and encourage rational conversation to diffuse a tense situation. This course explores the early warning signs of conflict and how to deal with conflict when it occurs.

Basic

You will be able to :

  • Handle conflict conversations without shaking
  • Be always ready for a peaceful conflict conversation
  • Separate a mere lively discussion from a genuine conflict
  • Chapters:

    • Recognising the early warning signs of conflict
    • Preparing yourself for a conflict conversation
    • Opening a conflict conversation
    • Unexpected conflict
    • Handling conflict conversations
    Talking through Conflict
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