Lean management, a real revolution in working methods, has spread widely across the world of business. And for good reason: the method has shown that it works! But for it to produce the desired results requires adopting a comprehensive approach which involves placing staff satisfaction and customer needs at the heart of everything. In this course, Radu Demetrescoux, the author of La boîte à outils du Lean
, explains how to implement Lean, and how to sustain the benefits obtained.