Clustree OriginalThe employee experience

The employee experience

  • 25 min
  • 40 questions
  • 5 videos

The employee experience: everyone’s talking about it, but what does it mean? This new concept may appear quite complex, but it can also be seen in a very practical light: EX (the employee experience) covers every single interaction that an employee has with their work place throughout their career. In this course, you’ll discover more about EX and find out that it’s not just a passing fad. You’ll see that it’s a new and essential strategic approach that any business can adopt to attract and retain talent.

Basic

You will be able to :

  • Understanding the employee experience and its different features and qualities
  • Appreciating the context in which a new paradigm emerged that made the employee experience central to businesses
  • Envisaging how a comprehensive employee experience can be established in the workplace
  • Chapters:

    • Paradigm shift: from product culture to employee culture
    • Airbnb, spearheading the employee experience
    Advanced

    You will be able to :

  • Appreciating the importance of a personalised employee experience and understanding how to achieve it
  • Considering “design thinking” as a crucial factor in developing a high-quality employee experience
  • Understanding how a positive employee experience can be a key competitive advantage for a business
  • Chapters:

    • The employee experience: a mirror image of the customer experience
    • Using “design thinking” to revolutionise the employee experience
    • EX: a way to gain competitive advantage
    The employee experience
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