Éditions Eyrolles OriginalAnticipating and managing tensions in a team

Anticipating and managing tensions in a team

  • 20 min
  • 32 questions
  • 4 videos

Tensions and conflicts seem inevitable regardless of a team’s characteristics. But are they really? Group conflicts, scapegoats, sources of tension… In this course, you will learn everything you need to know to handle delicate situations and sustain or guide your team toward harmonious relationships. You will also learn about the mechanisms at work during periods of change and how best to support your team. It is up to you!


You will be able to :

  • Analysing the sources of tension in your team
  • Identifying and resolving hidden conflicts
  • Chapters:

    • Understanding the sources of tension
    • Flushing out hidden conflicts

    You will be able to :

  • Calmly managing group conflicts
  • Effectively guiding your team towards change
  • Chapters:

    • Preventing and managing group conflicts
    • Anticipating resistance to change

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