Éditions Eyrolles OriginalAnticipating and managing tensions in a team

Tensions and conflicts seem inevitable regardless of a team’s characteristics. But are they really? Group conflicts, scapegoats, sources of tension… In this course, you will learn everything you need to know to handle delicate situations and sustain or guide your team toward harmonious relationships. You will also learn about the mechanisms at work during periods of change and how best to support your team. It is up to you!