You will be able to :
Chapters:
- Body language
- Assertive versus aggressive
- Assertiveness tips
A large part of your job depends upon good communications skills. That’s why understanding body language is essential to deal effectively with colleagues, customers and suppliers. And assertiveness could be one of these face-to-face skills you want to improve. But there’s a right balance between being assertive and being aggressive. Want to know more? This course is for you!
You will be able to :
Chapters: