TMA World OriginalCultural intelligence: a key asset in the workplace

Cultural intelligence: a key asset in the workplace

The increasing connectedness of our world makes it very likely that we will encounter cultural differences in the workplace. These differences are as valuable as they can be difficult to manage. This course will help you improve your cultural intelligence and keep an open mindset in the face of differences, in order to make the best of cultural diversity at work.


You will be able to :

  • Understand why cultural intelligence is a key skill in the workplace
  • Keep an open mind in the face of cultural differences
  • Approach cultural differences with a learning rather than a judging mindset
  • Chapters:

    • The need for cultural intelligence
    • Keeping an open mind
    • Adopting a learning mindset

    You will be able to :

  • Grasp how and why different strategies can be used to manage cultural differences
  • Challenge your habits and patterns that lead you to wrong cultural assumptions
  • Adapt your behaviour to individual and group cultures
  • Chapters:

    • Strategies for managing cultural difference
    • The circle of inference
    • Help others save face

    You will be able to :

  • Use cultural differences as an asset in your team
  • Unite people from different cultural backgrounds around a common goal
  • Address conflicts across culture in an informed way so as to resolve them wisely
  • Chapters:

    • Making the best use of cross-cultural team talent
    • Building team-spirit and value cultural diversity
    • Managing conflict across cultures

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    Cultural intelligence: a key asset in the workplace

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