Dunod Formation OriginalManaging Conflicts at Work

Managing Conflicts at Work

Is your colleague or someone on your team constantly moaning or no longer speaking to you? A conflict may be brewing. But how should you deal with this situation? The first thing to do, in fact, is to approach it in the right frame of mind. Indeed, to resolve a conflict, we must enter into a dynamic of cooperation: it’s by building together that we can reach a satisfactory solution. In this course, designed for both employees and managers, you will learn more about the different forms of conflict, their consequences and how to handle them. Over to you now!


You will be able to :

  • Identify the main types of conflict at work
  • Avoid actions and wrong reflexes that make the conflict worse
  • Chapters:

    • Understanding How a Conflict is Triggered
    • Taking the Right Approach to a Conflict

    You will be able to :

  • Take a step back from a conflictual situation to analyze it
  • Dialogue to find a solution
  • Chapters:

    • Paving the Way for Conflict Resolution
    • Resolving a Conflict

    You will be able to :

  • Intervene in a conflict as a third party
  • Visualize the criteria for a lasting agreement
  • Prevent future conflicts more effectively
  • Chapters:

    • Managing a Conflict in Your Team
    • Handling the Post-Conflict Phase

    They also liked

    Managing Conflicts at Work

    Voir l'étude de cas