Global Exam OriginalPhone Manners in English


Phone Manners in English

Are you one of those people who feel anxious whenever they need to talk on the phone, especially if the conversation occurs in a foreign language? Or are you simply a professional who finds it challenging to call abroad? Don’t worry! With this course, you will become the master of phone calls in English! From basic phone manners to leaving a message and ordering products, everything is covered to give you the language skills and confidence you need to make efficient telephone calls.


You will be able to :

  • Understand more vocabulary and expressions about the telephone
  • Talk about phones and texting
  • Chapters:

    • Basics of Telephoning
    • Phones & Texting

    You will be able to :

  • Take a business-related message and understand phone numbers
  • Leave a voicemail message in English
  • Ask callers for their personal information and take it down
  • Chapters:

    • Receiving a Call – Taking a Message
    • Making a Call – Leaving a Message
    • Taking a Complicated Message

    You will be able to :

  • Ask to speak to someone and be put on hold
  • Place an order over the phone
  • Handle calling issues
  • Chapters:

    • Making a Call – Asking to Speak to Someone / A Department
    • Making a Call – Ordering a Product or Service
    • Problems on the Phone – Poor Signal, Battery Running Out, etc.

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    Phone Manners in English

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