Éditions Eyrolles OriginalPsychology and communication techniques

Psychology and communication techniques

  • 50 min
  • 80 questions
  • 10 videos

Negotiation is a bit like a game of chess. Each player lines up their pawns, hoping to win the game. But no one wants to end up checkmated. So how do you keep calm in every situation? How do you avoid descending into futile power games? Anger is never a wise counsellor, so it’s best to adopt a softly-softly approach. This course will help you maintain quality relationships and turn situations to your own advantage!


You will be able to :

  • Understanding the various forms of intelligence and the virtues of empathy
  • Defusing anger to preserve quality of dialogue
  • Respecting your interlocutor in order to prevent them losing face
  • Chapters:

    • Emotional intelligence and empathy
    • Evading defence mechanisms
    • Preserving your negotiating partner’s pride

    You will be able to :

  • Using your partner’s values and ideas for your own benefit
  • Offering your suggestions at the right time and adapting to your interlocutor
  • Encouraging the search for solutions and open stances
  • Chapters:

    • Using your negotiating partner’s values to your advantage
    • Toying with your proposals
    • Unblocking a situation through brainstorming

    You will be able to :

  • Mastering the three rules of discussion: respect the facts, select your arguments and surprise your interlocutor
  • Preserving the interests of both parties by avoiding power games
  • Uncovering the motives and hidden interests of your interlocutor
  • Establishing a constructive climate for finding common ground
  • Chapters:

    • The art of reasoning
    • Avoiding or defusing conflict
    • Discovering what the other person wants
    • Converting negatives into positives

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