Video Arts OriginalUnderstanding behaviour

Understanding behaviour

It’s not always easy to behave properly. But as a manager, you can take control of your emotions. Indeed, being helpful and friendly, verbally and visually, gets a positive response. This course will help you understand how much taking a caring attitude can have a beneficial impact in your daily job. Remember, it’s always up to you –your team will be grateful to you…


You will be able to :

  • Understand how much using empathy and being helpful can change the response you get
  • Master the four classic reactions to change: reject it, resist it, accept it and embrace it
  • Chapters:

    • The power of behaviour
    • The four stages of change

    You will be able to :

  • Know how to adjust your behaviour to help a situation get back on track
  • Use hindering and helpful behaviours in your daily job
  • Chapters:

    • Use behaviour to help an interaction
    • You can choose how to behave

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    Understanding behaviour

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