CASE STUDY
USERS
Within 6 months
TARGET AUDIENCE
Connected
COURSES
Completed
Overview
From its early days spinning wool through the famous catalogue era, today La Redoute stands as an e-commerce leader in home and fashion, with more than 9 million unique visitors per month.
One ambition : to deliver an excellent customer experience.
The Digital Learning Platform “La Redoute Talent Learning Lab” has been rolled out in order to develop all employees’ skills in digital culture and operation excellence. It enables all co-workers to take control of their learning.
Some courses are also destined to CRM service providers to ensure their standards meet the expected level of excellence.
Sector
Fashion
E-commerce
Challenge
Digital
Transformation
Target
Co-workers
Providers
Challenge
To move from historic distance selling player to a leader in e-commerce.
- To train co-workers on digital culture and to create a digital mindset as an understanding and shared language.
- To transfer internal skills and excellence of the customer relationship management to external service centers.
Solution
La Redoute has deployed a Digital Learning platform called “La Redoute Talent Learning Lab”.
It enables all employees to be active and autonomous regarding their skill development. Courses are about:
- digital culture
- operation excellence with notions of lean management and agility
- expected skills that may be transferred (project management, negotiation, négociation, cross-skills development)
- the culture of products sold in La Redoute Intérieurs and AMPM stores
Results
USERS
Within 6 months
LEARNERS
Connected
COURSES
Completed
Do you have a digital learning project? Do you face digital transformation challenges?
Sofie Ringer
LEARNER AT LA REDOUTE TALENT LEARNING LAB
“I really like this tool. It’s very intuitive and user-friendly, the content is remarkably rich. THANK YOU to Coorpacademy.com.”
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