You will be able to :
Chapters:
- Types of conflict
- Mind games
- Conflict structure and mediation
The workplace can be fertile ground for confrontational relationships. Mind games sometimes feature alongside verbal attacks and injudicious criticism. How should we deal with rumours? What are the principles of mediation? This course looks at how conflicts arise so that you can deal with and resolve them calmly.
You will be able to :
Chapters:
You will be able to :
Chapters:
You will be able to :
Chapters: