Institut François Bocquet OriginalConflict Management

Conflict Management

  • 60 min
  • 9 questions
  • 72 videos

The workplace can be fertile ground for confrontational relationships. Mind games sometimes feature alongside verbal attacks and injudicious criticism. How should we deal with rumours? What are the principles of mediation? This course looks at how conflicts arise so that you can deal with and resolve them calmly.


You will be able to :

  • Identify the different types of conflict
  • Understand how individuals relate to each other within a company
  • Know how to react when faced with a conflict
  • Understand the importance of mediation
  • Chapters:

    • Types of conflict
    • Mind games
    • Conflict structure and mediation

    You will be able to :

  • Define defence mechanisms
  • Identify defence mechanisms
  • Recognise the two types of reactions when faced with anger
  • React to an ambiguous personality
  • Deal with rumours
  • Chapters:

    • Defence mechanisms
    • Anger management
    • Latent conflicts

    You will be able to :

  • Define harassment
  • Identify different types of harassment
  • Understand the importance of body language
  • Criticise effectively
  • Chapters:

    • Harassment
    • Positive attitude when faced with a conflict
    • Making constructive criticism

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