FABERNOVEL OriginalCustomer Experience as a Performance Lever

The eras of productivity and finance, based on products and financial results are far behind us: when the new economy of the 21st century places uses and the customer at the heart of its strategy, it’s the whole value chain that’s disrupted. But how can this transition be made successfully and above all, how can the impact of your company’s customer strategy be measured? This course will help you to answer these questions.