Éditions Eyrolles OriginalImprove Your Listening Skills

Éditions Eyrolles

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Improve Your Listening Skills

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Knowing how to listen to people is an essential skill. Listening, in fact, is at the very heart of the human relationship: effective listening contributes to career development, team cohesion, employee motivation, cooperation with others (social partner organizations, suppliers, customers, sponsors, the public…), etc. The exercise, however, is not always easy. Luckily, this course is here to help you improve your listening skills!

Basic

You will be able to :

  • Understand what it means to listen
  • Identify the pillars of active listening
  • Avoid the main pitfalls in listening

    • Chapters:

    • What Does Knowing How to Listen Consist in?
    • Keys to Effective Listening
    Advanced

    You will be able to :

  • Reformulate what is said without distorting it
  • Interpret non-verbal indicators better
  • Choose context-appropriate questions

    • Chapters:

    • Reformulation, a Pillar of Listening
    • Listening and Observing
    • Asking Questions While Listening

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