You will be able to :
Chapters:
- Ensuring the best customer experience
- Maximizing customer satisfaction
Miller Heiman Group OriginalStellar Retail Customer Service
Stellar Retail Customer Service
- 20 min
- 32 questions
- 4 videos
Recommend to a colleague
As a sales associate, your role is crucial: in the customer’s eyes, you represent the brand. But how can you ensure the highest level of customer satisfaction? In this course, you will learn about the importance of creating Positive Defining Moments, the STAR qualities you can demonstrate to achieve them, and the HEAL technique to turn even negative experiences into positives. You will also learn about handling challenging situations, managing your own stress, and treating everyone with respect… all with the aim of delivering stellar service!
Basic
Advanced
You will be able to :
Chapters:
- How to deal with challenging situations
- The sales associate experience