Miller Heiman Group OriginalStellar Retail Customer Service

Stellar Retail Customer Service

  • 20 min
  • 32 questions
  • 4 videos

As a sales associate, your role is crucial: in the customer’s eyes, you represent the brand. But how can you ensure the highest level of customer satisfaction? In this course, you will learn about the importance of creating Positive Defining Moments, the STAR qualities you can demonstrate to achieve them, and the HEAL technique to turn even negative experiences into positives. You will also learn about handling challenging situations, managing your own stress, and treating everyone with respect… all with the aim of delivering stellar service!


You will be able to :

  • Understand the importance of the sales associate in customer experience
  • Describe how to go beyond expectations for the best customer satisfaction
  • Chapters:

    • Ensuring the best customer experience
    • Maximizing customer satisfaction

    You will be able to :

  • Use techniques to deal productively with stressful situations
  • Ensure that your own experience as a sales associate is positive
  • Chapters:

    • How to deal with challenging situations
    • The sales associate experience

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