Video Arts OriginalThe power of behaviour

The power of behaviour

In this course, you will learn about the power of different behaviours on oneself and others around us. It looks at choosing different behaviours and gives strong examples to clearly show how a constructive, positive approach is beneficial for customers and service people alike.


You will be able to :

  • Understand how your behaviour influences other people’s
  • Adapt your behaviour to a given situation
  • Comprehend how to choose the way you behave to ensure a positive outcome
  • Chapters:

    • Behaviour breeds behaviour
    • Choosing your behaviour
    • Behaviour can help or hinder

    You will be able to :

    No advanced level.


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